As the need for public assistance programs – and the equal need to reduce government spending -increases, a variety of federal assistance programs are under tremendous pressure to maximize their limited resources. Key to this effort is the importance of ferreting out fraud, waste and abuse, and eliminating inefficiencies, while ensuring that these services are provided to those individuals that qualify to receive them.
That’s no easy task, given the patchwork of aid programs offered by a number of agencies, each with its own governing rules, qualification criteria and application process. Regrettably, the network of assistance programs has become mired in its own bureaucracy. Keep reading →


If you were the mayor of the District of Columbia, how would you provide customer service? One major goal of the Gray Administration is to help the District government reach a gold standard of 

