Citizen Services

As Default Deadline Nears, Congress Continues Debate Debt Ceiling Plan

In response to requests from the Native Hawaiian community, Hawaii’s congressional delegation and state leaders, the U.S. Department of the Interior announced last week a first step to consider reestablishing a government-to-government relationship between the United States and the Native Hawaiian community. The purpose of such a relationship would be to more effectively implement the… Keep reading →

The Colorado Division of Motor Vehicles (DMV), Donor Alliance, and Colorado.gov announced a fourth win today for their joint “Save Time. Renew Online!” multimedia campaign, which has been selected by The International Academy of Visual Arts to receive a 2013 W3 Award. The “Save Time. Renew Online!” campaign was created in 2011 in an effort… Keep reading →

As the need for public assistance programs – and the equal need to reduce government spending -increases, a variety of federal assistance programs are under tremendous pressure to maximize their limited resources. Key to this effort is the importance of ferreting out fraud, waste and abuse, and eliminating inefficiencies, while ensuring that these services are provided to those individuals that qualify to receive them.

That’s no easy task, given the patchwork of aid programs offered by a number of agencies, each with its own governing rules, qualification criteria and application process. Regrettably, the network of assistance programs has become mired in its own bureaucracy. Keep reading →


David McClure calls the General Services Administration’s Office of Citizen Services and Innovative Technologies (OCSIT) “a little sparkplug igniting innovation all across government.”

Indeed, OCSIT’s just-released 2012 annual report, “More for Mission,” serves as a 51-page catalogue for the office’s multi-pronged push for innovation in technology in the federal government. Keep reading →


For all of the difficult and complicated issues facing the federal government in the past year, the commitment to Serving Citizens shined through.

Nine civil servants (pictured above) were awarded the prestigious Samuel J. Heyman Service to America Medal from the Partnership for Public Service. Keep reading →

This feature showcases one video each Friday that captures the essence of innovation, technology and new ideas happening in government today.

This week’s video is courtesy of the Peace Corps.

Description: The Global Health Service Partnership is a collaboration of the Peace Corps, the President’s Emergency Plan for AIDS Relief (PEPFAR), and the non-profit Global Health Service Corps. Through this public-private partnership, the Peace Corps will place qualified nurses and physicians as faculty in medical or nursing schools overseas. Dr. Vanessa Kerry and Dr. Sadath Sayeed of the Global Health Service Corps speak about the advantages of partnering with Peace Corps.

This feature showcases one video each Friday that captures the essence of innovation, technology and new ideas happening in government today.

This week’s video is courtesy of the Department of Veterans Affairs.

Description: Today’s veterans face numerous obstacles in their path of attaining a college degree, ranging from missing camaraderie to a lack of understanding by university students and faculty. However, a partnership between the Department of Veterans Affairs and the Student Veterans of America seeks to help.

The Veterans Integration To Academic Leadership program, or VITAL, is a program hosted by the VA that works to help Veterans in the transition from life on the field to life on a college campus. The program, currently in place at over 50 U.S. colleges, matches VA offices with their local colleges to help student veterans have better access to the benefits and support provided by the agency.

It is my favorite defense-related story of the Christmas season: NORAD, the command responsible for tracking possible airborne threats to America tracks Santa as he roams the globe.

In addition to tracking Santa on the day, the site offers Santa Cams that show Santa at locations around the globe, as well as lots of Christmas music and some games. Keep reading →


Now that usage of mobile apps has overtaken browsing on the desktop web, it’s starting to challenge television, the analytics firm Flurry says. The San Francisco-based mobile analytics startup says that consumers are spending 127 minutes per day in mobile apps, up 35% from 94 minutes a day in the same time last year. At the same time, desktop web usage actually declined slightly by 2.4 %from 72 to 70 minutes.

This means that U.S. consumers are spending nearly two times more time in mobile apps than on the web.

The dramatic growth carries a variety of implications for government agencies focused on improving citizen services, how citizens interact with government, and the adoption of mobile technology.

The growth also has implications for the television industry as a whole. The time spent on mobile apps is now starting to challenge time spent watching TV. Flurry estimates that the average U.S. consumer watches 168 minutes of television per day, based on data from the U.S. Bureau of Labor Statistics for 2010 and 2011.
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This article was originally reported by Kim-Mai Cutler and our colleagues at TechCrunch. For more news and insights on innovations at work in government, please sign up for the AOL Gov newsletter. For the quickest updates, like us on Facebook. Keep reading →

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