KANA Software Inc

What if you could call your city public works department, located about 45 minutes from your home, request a recycling sticker, and have a city worker show up at your door 18 minutes later? That’s the power of Boston’s new City Worker App.

Piloted last year, the new mobile app integrates seamlessly with the city’s existing 311 system for non-emergency information calls and service requests. It takes all of the service requests made by citizens for potholes, graffiti, streetlight outages, and even recycling stickers, and routes them to the Android-based mobile device of the nearest work crew from the responsible department. Keep reading →