American Custojmer Service Satisfaction Index

The General Services Administration’s main website ( has seen a dramatic 18-point improvement in citizen satisfaction since the American Customer Satisfaction Index (ACSI) began measuring federal website approval ratings in 2003.

The index, measured every quarter with the latest released on Thursday, showed that GSA scored 74 points in the fourth quarter of 2011, up from 56 when ACSI began taking the temperature of customer satisfaction with federal government websites. Overall report results indicate Americans are more satisfied with services provided by the U.S. federal government than they were a year ago. Keep reading →