Citizen Services

There is no doubt that the lavish spending by General Services Administration‘s Las Vegas conference planners and the dishonorable behavior by Secret Service agents in Colombia have earned the public’s contempt, but the irresponsible actions of a few don’t define the many.

These incidents made headlines because they are the exception, not the rule. We would do well as a nation not to simply berate and punish the wrongdoers, but also to recognize that our government and the vast majority of its 2.1 million employees each day are honorably serving the nation, and in many cases, accomplishing amazing feats. Keep reading →

As we head into a holiday weekend in which millions of travelers are expected to take to the skies across the U.S., it’s hard to fathom the task at hand for the Transportation Security Administration (TSA): keep travelers safe without causing long, annoying lines and bringing holiday travel to a grinding halt.

This week, former TSA Administrator Kip Hawley sat down for a podcast interview with Chris Dorobek to discuss what TSA has done right and wrong over the past 10 years and what it can do to improve security in the future. Keep reading →

We feature many contributors on Breaking Gov. It’s not everyday, however, that one of our contributors ops to take a leave in order to run for Congress.

James Windle, who has written passionately about the fine points of federal spending for Breaking Gov since its launch nearly a year ago, is doing just that. Keep reading →

The House voted Wednesday to eliminate the detailed surveys of America that have been conducted by the U.S. Census Bureau since the nation’s earliest days. Keep reading →


The nonprofit, nonpartisan Partnership for Public Service today announced the 33 Samuel J. Heyman Service to America Medal finalists – outstanding federal employees whose important, behind-the-scenes work is advancing the health, safety and well-being of Americans.

The finalists (see the full list below) will be honored in Washington, D.C. on Wednesday as part of Public Service Recognition Week. The Service to America Medals have earned a reputation as the most prestigious awards dedicated to honoring America’s civil servants. Keep reading →

Citizens in seven leading countries suggest that the gap between government and the private sector is narrowing when it comes to delivering services electronically, according to a newly-released study.

Though the research reaffirms that governments have more work to do-and that some nations, such as Singapore, are much farther along than others in serving citizens electronically-the study’s findings also suggest that governments have come farther in their game of catch up with the private sector than many observers have suspected. Keep reading →

The rapid embrace of computer tablets in and outside of government has escalated the debate among federal agencies over the merits of designing native applications for tablets.

But if the Government Printing Office offers any indication, the prevailing approach is expected to be for agencies to channel development resources into applications that recognize and adapt to a variety of mobile devices, rather than concentrating on specific products, according to Lisa LaPlant, GPO’s lead program planner for programs strategy and technology (pictured above center). Keep reading →

This is an installment in a series of columns that originally appeared at Recovery.gov about the ongoing efforts of the Recovery Accountability and Transparency Board and its oversight of the $840 billion Recovery program.

What makes for good government? Keep reading →


The Fueleconomy.gov mobile website allows users to estimate their car’s fuel mileage per gallon and other information related to their vehicle’s fuel usage. according to the Mobile Gov blog

The mobile website is maintained by the U.S. Department of Energy and is accessible on any phone that has web browser functionality. Keep reading →

Of all global organizations, the U.S. Department of Defense boasts the highest number of people on its payroll, with around 3.2 million employees. Close behind are China’s Army (2.3 million) and Walmart (2.1 million). With nearly 100,000 public schools and an estimated 49 million students, the K-12 public education system, however, far surpasses all three combined.

The most recent census data shows that schools spend on average $10,500 per student over the life of his K-12 career. Granted, state and local districts foot the bulk of the cost, but the U.S. Department of Education‘s (ED) current $68.1 billion budget operates programs that serve public and private schools, from pre-school through university. Keep reading →

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