Judi Hasson

 

Posts by Judi Hasson

GSA Makes Great E-Gov Strides

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The General Services Administration’s main website (gsa.gov) has seen a dramatic 18-point improvement in citizen satisfaction since the American Customer Satisfaction Index (ACSI) began measuring federal website approval ratings in 2003.

The index, measured every quarter with the latest released on Thursday, showed that GSA scored 74 points in the fourth quarter of 2011, up from 56 when ACSI began taking the temperature of customer satisfaction with federal government websites. Overall report results indicate Americans are more satisfied with services provided by the U.S. federal government than they were a year ago. Keep reading →

 /  Published January 19, 2012 at 12:02 AM

VA Streamlines Service Delivery With Mobile Technology

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The Department of Veterans Affairs is swiftly moving ahead developing secure mobile tools for its workforce as Federal CIO Steven VanRoekel is calling for broader adoption of mobile technology in the federal government.

Stephen W. Warren, the principal deputy assistant secretary for Information and Technology and CIO Roger Baker’s deputy, said Thursday there are a variety of mobile pilot projects underway to better use mobile technology to deliver services to veterans. Keep reading →

 /  Published January 13, 2012 at 10:30 AM

Feds@Work: Bev Godwin Helps Agencies Connect With Public

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As the firewalls and silos that made up an obstructive government of the past have come down, Bev Godwin’s been working to entice the public to interact and absorb information via web and social media tools.

As director of GSA’s Federal Citizen Information Center (FCIC), Godwin helps federal agencies develop, promote and distribute useful communications on many channels – USA.gov, GobiernoUSA.gov, 1-800-FED-INFO, email, web chat, social media, publications online or by mail, and on laptop, mobile, and e-reader. Keep reading →

 /  Published January 5, 2012 at 4:30 PM

Feds Working to Prune Their Online Auction Sites

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Dozens of online federal auctions have come under scrutiny after President Obama’s executive order calling for web site consolidations and cuts in a massive online system that now results in confusion and massive duplication.

The auctions, designed to offload excess government property, currently offer no easy way for consumers and businesses to find the best deal. You can find similar wares on many different government websites, and there’s no roadmap to help the public find their way. Keep reading →

 /  Published December 21, 2011 at 10:30 AM

Feds@Work: GSA Manager Moves Agencies Toward Mobile Services

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Jacob Parcell, GSA’s manager of Mobile Programs, has become the help desk for agencies that want to develop mobile services and communicate with the public using the most innovative technologies available.

Parcell is the point person for 45 federal agencies as they move into a new age of getting their message out on a platform that includes mobile web, SMS and mobile apps. He’s available at any time to troubleshoot problems. Keep reading →

 /  Published December 19, 2011 at 1:00 PM

Feds@Work: NASA Deputy CIO Takes Data Centers Down to Size

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NASA’s deputy CIO Deborah Diaz doesn’t just talk about data center consolidation. She’s rolling up her sleeves and making it happen at the space agency.

Since Diaz joined NASA in 2009, she’s been responsible for shrinking the number of data centers from 79 to 54 and eventually to 22, driven by the Obama administration’s effort to eliminate excessive and duplicative services. Keep reading →

 /  Published December 15, 2011 at 4:04 PM

HHS Working On Plan To Police Health Insurance Rebates

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The Department of Health and Human Services is working to carry out a key piece of the Health Reform law that requires insurance companies to pay rebates to consumers if most of their premiums aren’t spent on their health care.

The law requires insurance companies to spend at least 80 percent of a consumer’s premium on the customer’s medical care, rather than administrative costs or advertising. Large insurance companies have to dedicate 85 percent of a consumer’s premium to medical coverage. Keep reading →

 /  Published December 13, 2011 at 11:30 AM

PBGC: Deficit Swells, Service Continues As Bankruptcies Rise

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An obscure federal agency tasked with protecting the pensions of employees at bankrupt companies has managed to maintain high-quality services under difficult economic conditions.

The Pension Benefit Guaranty Corporation (PBGC) is the last step for nearly every private company in the U.S. that files for bankruptcy protection. PBGC takes over a company’s pension and guarantees it for retirees. Keep reading →

 /  Published December 6, 2011 at 3:00 PM

FTC To Fed Workers: Holiday Season Prime Time for “Voice Phishers”

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The Federal Trade Commission wants to make sure that government employees stay alert during this holiday season for “voice phishers,” hackers trying to obtain passwords with a phone call.

With staff on holiday breaks and and skeleton crews or substitute personnel manning the phones, it is a prime time for hackers and phishers to wrestle passwords from a government agency. Keep reading →

 /  Published November 29, 2011 at 9:44 AM

VA Pulls Plug On Purchases Of Personal Desktop Printers

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The Department of Veterans Affairs is directing every chief information officer in the field to stop buying personal desktop printers, the first step to retiring these high-cost tools across the agency and replacing them with big multiuse printers.

VA spokeswoman Josephine Schuda said Nov. 29 that some regional and facility CIOs have informally gotten word of the policy shift although the Office of Information and Technology (OIT) has not yet issued a directive. The policy change came after OIT studied pilots at two facilities which have shown the value of buying and using desktop printers was less than using multiuse printers. The only exception is if an office can make a compelling case to buy one. Keep reading →

 /  Published November 28, 2011 at 10:15 AM
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