GSA has now launched the Digital Services Innovation Center, a key piece of the White House’s new digital government strategy released in late May. The strategy was designed to ensure federal agencies use emerging technologies to serve the American people as effectively as possible through improved web services and mobile applications.
Over the next 10 months, the center is charged with meeting a number of specific digital strategy milestones to deliver digital services and government information anywhere, anytime and on any device.
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The Center will engage agencies across government by serving as a virtual hub to accelerate innovative digital services. Initial efforts are underway establishing shared solutions and training to support infrastructure and content needs across the federal government, and identifying and providing performance and customer service satisfaction measurement tools to improve service delivery.
The Center will consist of a small core staff housed within GSA’s Office of Citizen Services and Innovative Technologies, but will be pulling in contributors across government to fulfill its mission.
As a result of GSA’s work on the digital government strategy, the American public can expect an improved customer experience from digital government services. Over the coming year, the public will be able to access and use more government information than ever before.
Across GSA, additional offices are also hard at work implementing the digital government strategy. The Federal Acquisition Service, Office of Government-wide Policy, and Data.gov within the Office of Citizen Services and Innovative Technologies are all working on elements to widen shared services, increase efficiencies, and provide tools for a better government.
GSA’s Digital Services Innovation Center is leading the agency-wide commitment to deliver more efficient and lower-cost digital services across government. For more information, or if you have an interest in ways to help us innovate, email digitalgov@gsa.gov.
Gwynne Kostin was appointed director of the Digital Services Innovation in May as part of the White House’s new digital government strategy. Kostin is also director mobile at GSA.