innovation at IRS

Innovation At IRS: Former Visa Executive Spearhead’s Technology Efforts

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If the goal is to make the IRS’s interaction with its customers more like the interaction between customers and a credit card company, Terry Milholland seems like the guy to do it. He used to be executive vice president and chief technology officer for Visa International.

IRS Commissioner Doug Shulman recruited Milholland from Visa in 2088 and installed him as IRS’s Chief Technology Officer. Prior to his service at Visa, Milholland was CIO and CTO for Electronic Data Systems Corp., and before that CIO for The Boeing Company. He brought more than 30 years experience to the IRS. Keep reading →

 /  Published April 13, 2012 at 10:06 AM

Innovation At IRS: Technology Boosts Efficiency, Customer Service

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When unusual activity shows up on a credit card, the company calls the holder – generally the same day. That kind of time frame will soon apply to routine Internal Revenue Service audits – which now happen years after you file your taxes.

IRS Commissioner Doug Shulman imagines a day in the not-too-distant future when, on the same day a tax return is filed electronically, IRS software can detect missing income or stock dividends. Keep reading →

 /  Published April 13, 2012 at 10:05 AM