If any technology in the last 25 years has demonstrated the consequences of too much of a good thing, it’s email. For employees in so many organizations, email’s sheer volume has made it almost counterproductive. That’s one reason why so many federal agencies are turning to social media tools for interpersonal collaboration.
Social tools don’t eliminate email, just as email didn’t wipe out phone calls or the occasional formal document. But they can enable directly relevant communications among members of a workgroup for the real-time collaboration required of efficient workflows. Keep reading →
Life in a government agency can toggle between extremes. At one end you find highly regular and predictable patterns such as the day-to-day processing of claims, forms, receipts, licenses, and benefits. At the other end are sudden, ad hoc situations, often brought on by an external event. And sometimes, people simply realize there is a better way to do things that makes them faster, more efficient, or less expensive.