social media

For those tasked with managing risk throughout the enterprise, and who follow my blog postings, you’re familiar with a theme I stress often regarding information security best practices: “An ounce of prevention is worth a pound of cure.”

For practitioners and managers tasked with enterprise risk management, you can apply this approach to all your decision-making, whether you’re looking to make new technology purchases, implement new policies, and, perhaps most importantly, hiring new people. Keep reading →


The American Red Cross, borrowing an approach used successfully by Dell, launched what’s being billed as the first social media-based operations center devoted to humanitarian relief.

The Digital Operations Center, located in the Red Cross National Disaster Operations Center in Washington, D.C., expands the Red Cross’ ability to engage with the public during emergencies. The new operations center, which Dell help fund and design, is modeled after Dell’s Social Media Listening Command Center, where Dell personnel monitor what customers are saying online about Dell and try to remedy customer issues proactively. Keep reading →

COMMENTARY: I keep hearing and reading that Google and Facebook are changing their polices about handling our personal information and that the White House, Congress, consumer groups, regulators, and their millions of users are concerned.

Then I heard a recent interview with Facebook founder Mark Zucherberg that asks him if he thinks that Google is trying to compete with Facebook and his answers are evasive and so I know that the interviewer is on to something. Keep reading →


During President Barack Obama’s January’s State of the Union address, citizens could follow along in real time with an online slide presentation which showed – in pictures and graphics – the major points the president was making just as he was making them.

The technique brought the viewers into the presentation in a way that simply watching or listening to the event could not. Visually, each of the president’s points was portrayed in a striking way that cemented the ideas in viewers’ minds better than a simple verbal presentation could do – even with the bright lights and grand chamber of the House of Representatives as a venue. Keep reading →

UPDATED. President Barack Obama reached out across the Internet to engage directly with Americans and small business owners in a live virtual interview staged by The White House Monday. The virtual session, held at 5:30 EST, was hosted by Google and produced using YouTube in what was billed as a post State of the Union Google+ Hangout.

The online question and answer session were streamed live on WhiteHouse.gov, YouTube.com/WhiteHouse and on the White House Google+ page. Keep reading →

The FBI has something new on its most wanted list: A way to monitor, map and analyze social media intelligence around the world in real time.

According to a request for information document issued Jan. 19 on a Federal Business Opportunities website, the FBI and its Strategic Information and Operations Center are looking for ideas from private industry on ways it might provide “a secure, lightweight web application portal, using mash-up technology” with the ability to “rapidly assemble critical open source information and intelligence.” Keep reading →

The combination of social media and transparency in federal spending adds up to boatloads of data. But what impact do these forces have on federal policy? Perhaps more to the point: Is policy driving change, or is change driving policy?

Social media experts John Crupi, chief technology officer for JackBe, and Gov20LA founder Alan Silberberg joined host Eric Kavanagh on the latest episode of Federal Spending — an online radio broadcast designed to follow the money, not the politics — to discuss how social media and the push for transparency are shaping government policy and process. Keep reading →

The Obama Administration has arguably become one of the most adept administrations in history at harnessing new media technologies to take its case directly to the American public.

How the White House takes advantage of new media can be seen in several White House videos posted on YouTube in the past week. Keep reading →


Think about the last time you met a professional contact at a conference. Did you only talk about your most recent project at work, or did you delve into topics like your family or favorite television shows? My hunch is that you blended the personal and the professional as you built the initial rapport of the relationship.

Why do organizations expect their employees to interact on social networks — whether it’s Facebook or Twitter or an internal collaboration tool like Yammer — as if they are any different? Why do they force employees to focus only on work topics and fend off the family photos, recipes and recent celebrity buzz? Keep reading →

Social media and Internet freedom have become an increasingly important part of the State Department’s agenda, a senior adviser to Secretary of State Hillary Clinton said today during an international video Web chat with journalists and bloggers.

Alec Ross, senior adviser for innovation at the State Department, said social media has become both an essential communication tool for diplomats as well as an barometer of broader social freedoms across the globe. Keep reading →

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