This is one in a series of profiles on the 2012 Samuel J. Heyman Service to America Medal finalists. The awards, presented by the nonprofit Partnership for Public Service, recognize outstanding federal employees whose important, behind-the-scenes work is advancing the health, safety and well-being of Americans and are among the most prestigious honors given to civil servants. This profile features a finalist for the Justice and Law Enforcement medal Shauna Henline, senior technical coordinator for the Frivolous Return Program at the Internal Revenue Service in Ogden, Utah.

Year after year, thousands of people try to avoid paying federal taxes by making outlandish claims, including that wages are not income, or that taxes are voluntary, are only paid by federal employees, can be avoided because of religious beliefs or can be exempted as reparations for slavery. Keep reading →