This is one in a series of profiles on the 2012 Samuel J. Heyman Service to America Medal finalists. The awards, presented by the nonprofit Partnership for Public Service, recognize outstanding federal employees whose important, behind-the-scenes work is advancing the health, safety and well-being of Americans and are among the most prestigious honors given to civil servants. This profile features a finalist for the Career Achievement Medal, Patricia Hayes, chief consultant, Chief Consultant, Women Veterans Health Strategic Health Care Group at the Department of Veterans Affairs in Washington, D.C.

After more than two decades as an outspoken advocate for improving health care for female veterans, Patricia Hayes is now leading an ambitious Department of Veterans Affairs (VA) initiative to make the male-dominated medical system more responsive to the growing number of women who have served in the military. Keep reading →