President Obama’s recent Executive Order: “Streamlining Service Delivery and Improving Customer Service,” is an excellent call to action to Defense and Civilian agencies to leverage self-service technologies to cut costs while also improving efficiencies.

As consumers, we’ve embraced self-service in everything from getting money at the ATM versus a bank teller to using online software to help us complete our tax returns. These conveniences are made possible by intuitive business process applications, and they make our lives easier, they keep us more informed and they allow us to be in control. Keep reading →