This is one in a series of profiles on the 2012 Samuel J. Heyman Service to America Medalfinalists. The awards, presented by the nonprofit Partnership for Public Service, recognize outstanding federal employees whose important, behind-the-scenes work is advancing the health, safety and well-being of Americans and are among the most prestigious honors given to civil servants. This profile features a finalist for the Call to Service Medal, Shane Morris, Supervisor for the Diplomatic Courier Serviceat the Department of Statein Germany.

Shane Morris played a crucial behind-the-scenes role for the State Department during the Arab Spring uprisings in 2011, ensuring that U.S. embassies were able to dispatch and receive critical classified documents and equipment to fully carry out their diplomatic missions. Keep reading →