Department of Veterans Affairs

This is the third in a series of profiles of innovative leaders in government based on interviews for the book “Paths to Making a Difference: Leading in Government” by Paul R. Lawrence and Mark A. Abramson. The book highlights the management lessons of 24 political executives during their first two years in the Obama administration.

Organizations, both in the public and private sector, have come a long way since the employee suggestion box of the 20th century. For much of the last century, the suggestion box was the major vehicle for soliciting input from within organizations. Other than receiving mail and perhaps conducting focus groups, organizations were also limited in ways that they received information and ideas from outside their organization. Keep reading →

The Department of Veterans Affairs will lock employees out of its networks if they fail to take the required yearly cybersecurity and privacy training on time – 365 days after their last refresher course.

VA CIO Roger Baker announced the policy last week to button down security and privacy on the VA’s internal and external internet sites that have been hit by security breaches and privacy violations – both internal and external – on a regular basis. An employee who doesn’t meet the yearly deadline will be blocked out on Day 366. Keep reading →


Rock star Jon Bon Jovi joined forces with the Department of Veterans Affairs Monday in challenging software developers to create mobile apps that can help homeless vets connect with services they need in real time and nearby.

Bon Jovi, who runs a community kitchen in New Jersey among his many philanthropic endeavors, is partnering with the federal government to launch an innovative idea that challenges private entrepreneurs to create a mobile apps to help a needy population. Keep reading →

Every week, between 250 and 400 terabytes of data traverses the network backbone operated by the Department of Veterans Affairs.

The data is stored and travels between 380,000 desktops, 40,000 laptops, 18,000 mobile devices, 21,000 servers and about 15,000 network devices VA employees use for work. On top of that, VA analysts have to maintain and manage massive data sets. Keep reading →


The Department of Veterans Affairs is swiftly moving ahead developing secure mobile tools for its workforce as Federal CIO Steven VanRoekel is calling for broader adoption of mobile technology in the federal government.

Stephen W. Warren, the principal deputy assistant secretary for Information and Technology and CIO Roger Baker’s deputy, said Thursday there are a variety of mobile pilot projects underway to better use mobile technology to deliver services to veterans. Keep reading →

The Department of Veterans Affairs has reached the final stretch of what’s been a long effort to employ technology that allows private hospitals access to veterans’ medical records that can be used to evaluate health history and deliver better care.

The move is one of many within the VA as it strives to overhaul its image and provide the best care for America’s veterans and protect the security of their records. Keep reading →

Last week, my organization and Deloitte released a snapshot of the Best Places to Launch a Career in the Federal Government.

The good news for government is that a majority of new federal employees under the age of 30 report high levels of overall satisfaction when it comes to their specific jobs and agencies. Keep reading →

Once a fortress a stone’s throw from the White House, the Department of Veterans Affairs is using social media to open its doors and windows and let the sun shine in and becoming a model for other agencies in the process.

Leading the charge into the social media world are two veterans: Brandon Friedman, 33, director of online media and editor of the VA’s blog VAntage Point, and Alex Horton, 26, senior blog writer. Both served in Iraq. Friedman also served in Afghanistan. Keep reading →


This is the third in a series of “Seven Management Imperatives” for government leaders, based on the insights provided by some 300 senior government officials and more than 300 research reports, courtesy of IBM Center of The Business of Government.

Governments are increasing their use of collaboration by: creating ad hoc networks in response to emergencies, and aligning governmental and nongovernmental organizations to work interdependently to achieve common goals. Keep reading →

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