The word ‘bureaucracy’ does not conjure warm, fuzzy feelings for most people; in fact, it’s often considered a dirty word. In government, it seems inevitable. Many larger agencies would not run effectively without hierarchy and rigid structure, which often presents a frustrating set of challenges.

David Paschane, Organizational Architect at the Department of Veterans Affairs and an Associate Research Professor at UMBC, recently brought this issue to the attention of the GovLoop community and pondered why bureaucratization happens in the first place. Keep reading →