Once a fortress a stone’s throw from the White House, the Department of Veterans Affairs is using social media to open its doors and windows and let the sun shine in and becoming a model for other agencies in the process.

Leading the charge into the social media world are two veterans: Brandon Friedman, 33, director of online media and editor of the VA’s blog VAntage Point, and Alex Horton, 26, senior blog writer. Both served in Iraq. Friedman also served in Afghanistan. Keep reading →