If the goal is to make the IRS’s interaction with its customers more like the interaction between customers and a credit card company, Terry Milholland seems like the guy to do it. He used to be executive vice president and chief technology officer for Visa International.

IRS Commissioner Doug Shulman recruited Milholland from Visa in 2088 and installed him as IRS’s Chief Technology Officer. Prior to his service at Visa, Milholland was CIO and CTO for Electronic Data Systems Corp., and before that CIO for The Boeing Company. He brought more than 30 years experience to the IRS. Keep reading →