A new survey suggests apps lose value and become costly if they perform slowly, fail altogether or are overwhelmed with users. But third-party monitoring could be the solution for to save money and ensure reliability of increasingly essential government agency apps.

The Government Business Council’s “Industry Insights” survey noted that agencies such as the Office of Personnel Management and the Department of Veterans Affairs ran into trouble when apps were overwhelmed and shut down. Such instances, GBC notes, undermines the agency’s mission and public trust. Keep reading →