A lack of institutional knowledge in developing IT systems was believed to be a leading cause behind the Office of Personnel Management’s troubled launch of its new government jobs search site, OPM’s inspector general testified at a House subcommittee hearing yesterday.

“I cannot stress how important it is to have the correct processes in place at the beginning of any project,” said Patrick McFarland at an Oversight and Government Reform subcommittee hearing that looked into whether OPM is meeting its mission. Keep reading →

As Federal Computer Week‘s Alice Lipowicz notes in her ongoing coverage of the troubled relaunch of, “It is unusual to see a federal IT story that generates the kind of strong emotions that the USAJobs 3.0 launch has done in the past several weeks.”

Officials at the Office of Personnel Management have come under withering attack for failing to anticipate the initial surge in user demand or the need for greater system and help desk capacity that followed. Keep reading →