Among other points, he announced an “aggressive and accelerated procurement for new EPA collaboration tools”: one month to advertise, one month to decide, and four months to implement, so it is ready by November. Malcolm deserves credit on a number of fronts for pushing these ideas forward and quickly.
But it also reminded of a point about government that I experienced many times during my 30-plus years of government service at EPA: namely, senior managers in government repeat work that has been done in the past either because they do not know about it or choose to ignore it and start from scratch again.
I asked him if he was also working on the two functions that I had found important in my experience with doing this, provisioning content and dealing with limited bandwidth, and he said they were.
But I know from my experience at EPA that those two things are not going to happen in a short period of time. It took me three years to prepare EPA’s best content in a collaboration tool that supports limited bandwidth use on both desktop and mobile devices.
In my government experience, the 90-9-1 rule applies… only 1% will really use (new tools) and be doers and evangelists.”
I would have also felt better about what Jackson announced if he had mentioned it supported and followed the standards outlined by Federal CIO Steve VanRoekel in his Building a Digital Government Strategy.
One can do these things from the top down: That is, respond to the need for collaboration tools for an agency that work on mobile devices, procure them and hope that the employees put their content in them.
Or one can work from the bottom up: Use what employees are already using to put their content in to collaborate with others and see if those tools will scale up and federate.
We have all seen organizations procure yet another set of collaboration tools, only to then have a massive migration problem with legacy content and users still continue to use their tools of choice. For example, mobile has evolved from “This is the only tool we offer” (e.g. BlackBerry) to now Bring Your Own Device (BYOD) (e.g. iPhones, iPads, etc.)
So what should Malcolm and others in his situation do?
First, I would go around asking and looking for what has already been done and ask the real productive people at EPA, who are collaborating with others inside and outside the agency, what they are using (at EPA or outside of EPA) or would use if they had permission, and encourage others at EPA to try those pockets of excellence first.
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