Life in a government agency can toggle between extremes. At one end you find highly regular and predictable patterns such as the day-to-day processing of claims, forms, receipts, licenses, and benefits. At the other end are sudden, ad hoc situations, often brought on by an external event. And sometimes, people simply realize there is a better way to do things that makes them faster, more efficient, or less expensive.

So regardless, every organization should be continually striving to improve its business processes. Today, easy-to-use technologies make changing and automating such processes a snap. Staff involved in performing the mission can model an activity and design a workflow to support it. And, key to federal organizations, those resulting workflows take into account the laws and regulations embedded in legacy systems from which the new application draws data. Keep reading →