James Orr

Citizens rely on numerous critical services from the public sector. Delivering these services in a cohesive way involves uniting a diverse base of people, processes, systems and agencies.

The first step to bridging this “information divide” involves creating and maintaining a single view of each citizen, which allows all information systems and business processes to share accurate and consistent data. Such projects have a direct impact on the quality of services that citizens receive, from social security to building permits to child welfare programs. Keep reading →