This is one in a series of profiles on the 2012 Samuel J. Heyman Service to America Medal finalists. The awards, presented by the nonprofit Partnership for Public Service, recognize outstanding federal employees whose important, behind-the-scenes work is advancing the health, safety and well-being of Americans and are among the most prestigious honors given to civil servants. This profile features a finalist for the Citizen Services Medal, Michael A. McBride, Supervisory Financial Analyst at the Internal Revenue Service in Atlanta, Georgia.

Millions of low-and moderate-income residents have their tax returns completed and receive refunds from the Internal Revenue Service (IRS) without paying a fee to third-party tax preparers, thanks to the skills and savvy of Michael A. McBride. Keep reading →