e-government

GSA Makes Great E-Gov Strides

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The General Services Administration’s main website (gsa.gov) has seen a dramatic 18-point improvement in citizen satisfaction since the American Customer Satisfaction Index (ACSI) began measuring federal website approval ratings in 2003.

The index, measured every quarter with the latest released on Thursday, showed that GSA scored 74 points in the fourth quarter of 2011, up from 56 when ACSI began taking the temperature of customer satisfaction with federal government websites. Overall report results indicate Americans are more satisfied with services provided by the U.S. federal government than they were a year ago. Keep reading →

 /  Published January 19, 2012 at 12:02 AM

OMB’s CIO Memo: Clarifies and Reinforces Primary CIO Responsibilities

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COMMENTARY:
Earlier last month, OMB Director Jacob Lew released a memorandum for the heads of all federal departments and agencies, which focused on four areas for which all federal chief information officers (CIOs) have authority and “a lead role”: Governance, Commodity IT, Program Management, and Information Security. The memorandum further reinforced responsibilities of the Federal CIO Council to manage the federal IT portfolio across agency boundaries.

The OMB action provides impetus for CIOs to leverage Obama Administration initiatives in driving change in their agencies, and represents and important signal of support for the position from the Administration – especially notable in light of its issuance just as the new Federal CIO, Steve VanRoekel, was taking the reigns from Vivek Kundra. Keep reading →

 /  Published September 2, 2011 at 10:01 AM