District of Columbia

District Of Columbia’s Public Service Commission Launches Mobile App

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The District of Columbia’s Public Service Commission recently joined the emerging ranks metropolitan government agencies delivering service information to the public via a mobile application.

“The PSC is proud to be one of the first public utility commissions in the country to provide a mobile app to consumers,” said Chairman, Betty Ann Kane. “With a single tap of the finger, District residents will have faster and easier access to information that impacts their daily lives.” Keep reading →

 /  Published December 20, 2012 at 11:00 AM

The District of Columbia Data Catalog And 311 Message Service

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If you were the mayor of the District of Columbia, how would you provide customer service? One major goal of the Gray Administration is to help the District government reach a gold standard of customer service delivery, exemplified by three key components:

  • Prompt and thorough response to constituent calls, written correspondence and requests for service
  • Professional and courteous treatment of constituents
  • Reliable entry points to government services
So the citizens of DC have the following online entry points:Request a Service, Customer Service, Office of Neighborhood Engagement, Ceremonial Greetings, and 311 Customer Satisfaction Survey

The top ten online services you can request are: Broken Meters, Residential Bulk Collection, Parking Enforcement, Tree Services, Illegal Dumping, Street and Alley Light Repair, Alley Cleaning, Residential Trash and Recycling, Street Sweeping, and Illegal Posters>

The featured services come with performance measures:

  • Sidewalk Repair: DDOT resolves sidewalk repair requests within 25 business days.
  • Broken Parking Meters: Single-space meters are fixed within 72 hours, multi-space within 24.
  • Streetlight Repairs: Expected date of completion depends upon the nature of the problem.
The Service Request Center Online allows one to: Keep reading →

 /  Published December 18, 2012 at 1:30 PM

District Of Columbia Launches Smart911 Service

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The District of Columbia got a little bit safer on Thursday thanks to the deployment of a new, enhanced 911 system.

Speaking at a launch event hosted by the Children’s National Medical Center, Washington, D.C. Mayor Vincent Gray announced the availability of Smart911 throughout the city. Keep reading →

 /  Published July 13, 2012 at 9:01 AM