If you were the mayor of the District of Columbia, how would you provide customer service? One major goal of the Gray Administration is to help the District government reach a gold standard of customer service delivery, exemplified by three key components:

• Prompt and thorough response to constituent calls, written correspondence and requests for service
• Professional and courteous treatment of constituents
• Reliable entry points to government services

So the citizens of DC have the following online entry points:Request a Service, Customer Service, Office of Neighborhood Engagement, Ceremonial Greetings, and 311 Customer Satisfaction Survey

The top ten online services you can request are: Broken Meters, Residential Bulk Collection, Parking Enforcement, Tree Services, Illegal Dumping, Street and Alley Light Repair, Alley Cleaning, Residential Trash and Recycling, Street Sweeping, and Illegal Posters>

The featured services come with performance measures:

• Sidewalk Repair: DDOT resolves sidewalk repair requests within 25 business days.
• Broken Parking Meters: Single-space meters are fixed within 72 hours, multi-space within 24.
• Streetlight Repairs: Expected date of completion depends upon the nature of the problem.

The Service Request Center Online allows one to: Keep reading →