Clayton Christensen

Ten years ago, if you wanted to see a 1950s art house classic, you had to drive to the nearest video store, search the movie stacks, hope they carried the movie, and hope it wasn’t checked out — not a terribly convenient process.

Most of the time there was a tradeoff to make: either you enjoyed the convenience of watching whatever what happened to be on TV that night or you took the journey to the rental store and then had the satisfaction of watching exactly what you wanted.
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This article is adapted from a new Deloitte GovLab study, “Public Sector, Disrupted: How disruptive innovation can help government achieve more for less.” For more news and insights on innovations at work in government, please sign up for the AOL Gov newsletter. For the quickest updates, follow us on Twitter @AOLgov.

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