citizen services

The heads of state in three-fourths of the nations surveyed around the globe now use Twitter to communicate with followers, nearly twice the number from a year ago, according to a new report from the Digital Policy Council (DPC).

The report evaluated 164 countries (fewer than the 193 recognized by the United Nations) and found that the heads of state in 123 of those countries, or 75%, maintain a Twitter account.

That figure compares to 69 countries in an August 2011 survey, and represents a 93% compound annual growth rate since DPC started tracking the data in 2010.

“For a leader who a short time ago threatened to shut down social media services in London in the wake of rioting, Prime Minister Cameron’s reversal — ‘You’ve got to get with the programme’ — is quite telling,” the report said. Cameron now ranks 23rd on the latest list.

“The sheer popularity that social platforms like Twitter possess make it clear that traditional media channels are no longer adequate or in some cases, even effective. Leaders seek to be where their people are, and are recognizing, more than ever, that the options for communicating with their electorate have been redefined.”

Following are the top 10 heads of states using Twitter, according to the report, based on the number of followers each has attracted:

2012 Rank 2011 Rank Official (Twitter link) Country Followers (Million)
1 1 President

Barack Obama
United States 24.611
2 2 President

Hugo Chavez
Venezuela 3.802
3 11 President

Abdullah Gul
Turkey 2.576
4 4 Queen Rania

Al Abdullah
Jordon 2.459
5 8 President

Dmitry Medvedev
Russia 2.070
6 6 President

Dilma Rousseff
Brazil 1.752
7 9 President Cristina Fernandez de Kirchner Argentina 1.461
8 14 President

Juan Manuel Santos
Columbia 1.455
9 5 President

Enrique Pena Nieto
Mexico 1.362
10 12 Prime Minister & Ruler of Dubai His Highness Sheikh Mohanned bin Rashid Al Maktourn United Arab Emirates 1.343

New to the Top 10 list this year are entrants from Russia and Colombia, along with the exit of some key Twitter enthusiasts due to political administration changeovers.

Not surprisingly, U.S. President Barack Obama, whose Twitter account dates back to March 5, 2007, has amassed the widest following worldwide of any head of state.

Other early adopters, however, including Canadian Prime Minister Stephen Harper, who began tweeting July 11, 2007, have found only a fraction of the following (Harper had 276,060 followers in the latest ranking.)

Most of the world leaders in the rankings have generally only recently joined the social media revolution in earnest, according to data cataloged in the report, which includes information on the political stability and social media “klout” scores of world leaders.

“As digital activism becomes more intensified, it is often seen as a threat to governments, but an outcome has been the steady increase in the number of heads of state that are using Twitter, and recognizing the benefits of the vehicle to allow for direct interaction with constituents,” the report noted.


As we reflected on our 2012 coverage, a few issues stood out as particularly pivotal in today’s government community. We’ve gathered the best of our Breaking Gov articles highlighting those hot topics.

Big data, the cloud and mobile technology were clearly at the forefront of federal minds in the past year as powerful and promising tools to reduce expenses, increase efficiency and improve services. Keep reading →

Most people take for granted the ability to blow up type on a computer so it’s easier to read. Or they don’t really notice the ubiquity of street corners with ramped sidewalks. Or that some fixtures in restrooms are set lower than the others.

Yet none of these accessibility aids for people with handicaps just happened. They represent decades of work not only to establish legislation such as the Americans with Disabilities Act, but to make sure organizations comply and people with disabilities really do have access to what they need to live and move about independently and work productively.
_______________________________________________________________ Keep reading →

Social media and a renewed emphasis on innovation and DIY – exemplified by the Maker Movement and the rise of intrapreneurs – is transforming how government agencies operate and how they interact with citizens. Within the past four years, the number of networked computers that can connect to public or private sensors and feed into or draw from massive databases has exploded, both in terms of absolute numbers and relative to the population.

The effect of these converging factors is that governments at every level are finding new ways to improve three critical tasks: Keep reading →

Using analytics to make better decisions is taking root in agencies across the government, notes a new report, which explores how a dozen pioneers did it. The report, by the Partnership for Public Service and the IBM Center, also offers advice from leaders of some of those organizations that shows how others can make better decisions using analytics as well.

Investing in, and using, program evaluation has been a hard sell in many agencies for years. While evaluation is important for long-term program assessments, it can be expensive and take years to complete. But with new technology and greater availability of data, many agencies are beginning to take advantage of the value of existing real-time administrative data. This movement is called “data analytics.” And the immediacy of results is appealing to many executives. Keep reading →


As FEMA, firemen, police and the National Guard wade into the devastation visited upon us by Hurricane Sandy, many of them are using maps and other information made available to them by intelligence agencies.

While intelligence analysts and their technical specialists usually spend their time targeting bad guys and helping troops plan to get them, some of them have gotten the rare and welcome chance to help their own countrymen at home several times since Hurricane Katrina ravaged New Orleans. Keep reading →

The National Weather Service, FEMA, and other federal agencies have come along way in using the Internet and mobile applications to inform and interact with citizens during natural disasters.

The ability of agencies and other relief organizations to rally during a crisis, however, is frequently hamstrung by technical and organizational challenges that inevitably arise in the midst of the crises. Large volumes of traffic can overwhelm or crash websites. Key personnel may themselves be unable to access networks remotely due to the impact of disasters. And data sources can also get backlogged. Keep reading →


Richard Haycock, Director of Government for BAE Systems Detica, talks about the explosion in system, third party and open source data available to government .


He also describes how it provides an opportunity to offer better services to citizens, at lower cost and with a reduced risk of fraud and error. Keep reading →

This is the last of a four-part series on innovation at the National Weather Service.

The National Weather Service has improved disaster response through a collaborative project aimed at communicating crucial weather information and helping emergency managers stay current and build networks online and onsite. Keep reading →

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