american customer satisfaction index

Americans are more satisfied with services provided by the U.S. federal government than they were a year ago, according to a report released today by the American Customer Satisfaction Index (ACSI).

ACSI results show that citizen satisfaction with federal government is up 2.3% to 66.9 (on a 0-100 scale) for 2011. The improvement, however, comes on the heels of a large decline for federal services, when citizen satisfaction tumbled nearly 5% to 65.4 between 2009 and 2010. Keep reading →