311

The District of Columbia Data Catalog And 311 Message Service

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If you were the mayor of the District of Columbia, how would you provide customer service? One major goal of the Gray Administration is to help the District government reach a gold standard of customer service delivery, exemplified by three key components:

  • Prompt and thorough response to constituent calls, written correspondence and requests for service
  • Professional and courteous treatment of constituents
  • Reliable entry points to government services
So the citizens of DC have the following online entry points:Request a Service, Customer Service, Office of Neighborhood Engagement, Ceremonial Greetings, and 311 Customer Satisfaction Survey

The top ten online services you can request are: Broken Meters, Residential Bulk Collection, Parking Enforcement, Tree Services, Illegal Dumping, Street and Alley Light Repair, Alley Cleaning, Residential Trash and Recycling, Street Sweeping, and Illegal Posters>

The featured services come with performance measures:

  • Sidewalk Repair: DDOT resolves sidewalk repair requests within 25 business days.
  • Broken Parking Meters: Single-space meters are fixed within 72 hours, multi-space within 24.
  • Streetlight Repairs: Expected date of completion depends upon the nature of the problem.
The Service Request Center Online allows one to: Keep reading →

 /  Published December 18, 2012 at 1:30 PM

Mobile 311 Catches On With Citizens

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What if you could call your city public works department, located about 45 minutes from your home, request a recycling sticker, and have a city worker show up at your door 18 minutes later? That’s the power of Boston’s new City Worker App.

Piloted last year, the new mobile app integrates seamlessly with the city’s existing 311 system for non-emergency information calls and service requests. It takes all of the service requests made by citizens for potholes, graffiti, streetlight outages, and even recycling stickers, and routes them to the Android-based mobile device of the nearest work crew from the responsible department. Keep reading →

 /  Published August 29, 2012 at 11:01 AM