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9/11: Four Management Lessons For the Future

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Along with the obvious turmoil and political strife caused by the events of Sept. 11, 2001, the historic tragedy set in motion the most significant government reorganizations in decades in the homeland defense and intelligence communities.

The effects of the reorganizations continue to reverberate today. For that reason, the Partnership for Public Service and Booz Allen Hamilton released a report Tuesday detailing lessons from those efforts that may guide the Obama Administration in government reform and reorganization efforts currently under way. Keep reading →

 /  Published August 29, 2011 at 5:00 PM
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Management

Securing The Future: Management Lessons of 9/11

Source: Partnership for Public Service

Survey: Agencies Score Gains In Customer Service But Have A Long Way To Go

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The federal government still isn’t winning any popularity contests with the public these days, but a new report released Monday found that 31 percent of Americans are very satisfied with federal service overall this year, up from 24 percent a year ago.

While Americans are still lukewarm about their government, they signaled improvements in agency responsiveness and listed the top performing federal agencies as the Internal Revenue Service, the Social Security Administration and the U.S. Postal Service, according to the survey by MeriTalk for RightNow, a customer service management firm company. Keep reading →

 /  Published August 29, 2011 at 4:30 PM
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Uncle Sam At Your Service

Source: MeriTalk

Cyber Intelligence: Social Media – A New Cyber Source Of Threat Intelligence

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COMMENTARY:
Social media is perhaps the greatest tool for mass communication–and for attracting like-minded individuals. That is not new. Back in 2005, for instance, the Journal of International Security Affairs reported on the increased web presence of several major Islamic militias.

Threat intelligence analysis, however, indicates that information and activities within social networking sites is now viewed as one of the primary sources of cyber intelligence on extremist groups and terrorists. Keep reading →

 /  Published August 29, 2011 at 12:04 PM

Seven Strategies To Cut Costs And Improve Performance

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The seventh in a series of “Seven Management Imperatives” for government leaders, based on the insights provided by some 300 senior government officials and more than 300 research reports, courtesy of IBM Center of The Business of Government.

The federal government faces an estimated annual structural deficit of $500 billion to $700 billion. A deficit of this magnitude represents a major threat to the economic health of the nation. The structural deficit is defined as the portion of the total annual deficit that results from a fundamental imbalance in receipts and expenditures, not just one-time occurrences or changes in the economic cycle. Steps to reduce and eliminate this structural deficit are urgently needed. Keep reading →

 /  Published August 29, 2011 at 10:01 AM

Which FEMA Mobile App Is Real?

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Which Android app is the real #FEMA Android app? bit.ly/oUISCL #mobile #opengov #android @AliceLipowicz

 /  Published August 26, 2011 at 5:14 PM

Hurricane Irene Info Available Via FEMA Mobile App

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As Hurricane Irene threatens the East Coast, FEMA has introduced a new mobile app to get information about how to prepare for and recover from hurricanes and other disasters.

Administrator Craig Fugate, who’s been quite busy this week, demonstrates the new app in a video on the FEMA blog. The tool allows users to: Keep reading →

 /  Published August 26, 2011 at 4:00 PM

Feds@Work: FEMA’s Craig Fugate Gets Ahead Of The Storm

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Craig Fugate has always been a man with a mission- and all the more so this week as the nation’s leading emergency responder, as the head of Federal Emergency Management Agency, tries to get 60 million people on the East Coast ready for Hurricane Irene. Keep reading →

 /  Published August 26, 2011 at 1:01 PM

IT Innovation Can Help State And Local Governments Cut Costs

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A leading voice in the world of technology says state and local governments must drive innovative as well as cost-effective programs in order to survive the current fiscal climate.

In light of budget constraints across the country, TechAmerica’s State and Local Government (SLG) Board of Directors has released new policy recommendations on how to employ IT to make improvements to major programs and support operations under challenging fiscal conditions. Keep reading →

 /  Published August 26, 2011 at 9:00 AM
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