Wendi Pomerance Brick

Posts by Wendi Pomerance Brick

Being “good” at providing a high quality service to our customers – everyone we encounter everyday – is a given. We all understand the importance of making great impressions although our reasons could be different in different situations.

We may be trying to serve more people in the same amount of time, prevent people from getting upset and frustrated, calm someone who is upset and frustrated, seek repeat business, or foster our general belief that the noblest motive is in fact the public good. Keep reading →

President Obama recently issued a Presidential Executive Order to all federal agencies to streamline processes and improve customer satisfaction with plans due to the Office of Management and Budget by this October.

How exactly do we improve customer satisfaction in government agencies? Great service in government is harder to provide and sustain than it is in private industry. Keep reading →