Competitive pressures have increased the demand for superior performance by employees in every setting imaginable. Yet with a tight budgetary environment as well as workforce shifts, the challenge for federal agencies is how to bring employees’ knowledge base up to the required levels of excellence with the least disruptive impact on operations and cost.

That is particularly true as successive generations move into positions of responsibility. Baby Boomers, born between 1946 and 1964, account for 26% of the total U.S. population. Although many are postponing retirement, nationally, 10,000 Boomers retire each day – taking with them years of work experience and institutional knowledge. Keep reading →