Specifically, the ruling is likely to put a brake on the deployment of services like Google Apps by government and public sector customers in Europe. It also will have an impact on the adoption of cloud computing services, as we’ve noted in an early article.
This article originally appeared on SafeGov.org and is republished by permission. For more news and insights on innovations at work in government, please sign up for the AOL Gov newsletter. For the quickest updates, like us on Facebook.
However, it is our strong view that a cloud computing service providers should not reserve the right to data mine or otherwise exploit the content created by public sector (or enterprise) users who are paying for the service under contract.
But at SafeGov we found and published examples of Google Apps for Government contracts that not only did not “supersede” the policy, but directly incorporated it.
Now that the Europeans are saying that the Google consumer policy (and presumably the similar consumer policies of its competitors) does not comply with European law, the implication is that the policy is even more of a non-starter where public sector customers are concerned.
The solution that I recommend is for all cloud service providers serving government and public sector customers to adopt dedicated privacy policies for these customers that expressly ban the data mining and user tracking techniques used by the ad-driven consumer cloud services such as Gmail, Hotmail and Facebook.
Jeff Gould is CEO and Director of Research, Peerstone Research, and a regular contributor to SafeGov.org, a forum for IT providers and industry experts dedicated to promoting trusted and responsible cloud computing.